Refund policy

We like to make sure that our customers are happy and satisfied with our products. If something is wrong, we are happy to discuss any concerns that you might have.  All items are thoroughly checked before sending and packaged with care. However if you receive any products that are damaged or faulty, please contact us within 14 days of purchase to arrange a full replacement or refund at hello@cloudden.com.au

Other than in the case of defective goods or an incorrect shipment, all sales are final and exchanges/refunds are not accepted. Unfortunately, for sanitary reasons, earrings that have been worn cannot be returned even if it is for an exchange or if it is faulty.

Please contact us at  hello@cloudden.com.au to obtain a return approval before sending back your goods. You may not return any item purchased on line to one of our stockists. The item to be returned must be returned packed safely for the return transport.